Return & Exchange Policy
Please read our policy carefully before requesting a return or exchange.
Return / Exchange Timeframe
You can request a return or exchange within 7 days of product delivery.
Conditions for Return / Exchange
- ✓The product must be unused, unwashed, and in its original condition.
- ✓Original packaging, tags, and accessories must be included.
- ✓Sale / Discounted items are not eligible for return or exchange.
Non-Returnable Items
Undergarments, cosmetics, earphones, and customized products cannot be returned due to health and hygiene reasons.
How to Initiate a Return / Exchange
Contact our support team via WhatsApp or Email with your order number. Our team will guide you within 24–48 hours.
Return Shipping
If the product is damaged or incorrect, we will cover the return shipping cost. Otherwise, the customer will bear the return courier charges.
Refund Process
After quality check, refunds will be processed within 7–10 working days. Refunds will be issued to the original payment method or as store credit.
Exchange Process
Size / color exchanges will be made subject to stock availability. Any price difference will be paid by or refunded to the customer.
Damaged / Wrong Item Received — Unboxing Video Required
Unboxing video proof is mandatory for all claims. No claim will be accepted or processed without a valid unboxing video.
The video must be:
- •Clear and continuous — recording must start before opening the sealed parcel and continue until the product is fully checked.
- •Unedited — no cuts, pauses, or edits allowed.
- •Complete — must clearly show the shipping label, parcel condition, and the received item.
⚠️ Claims reported after 24 hours of delivery or without a proper unboxing video will be automatically rejected. No exceptions will be made.
Have questions about our return policy?
Contact Support